Consistency in the service we provide is a necessary quality that customers expect. Similarly, its essential our customers feel safe whenever they travel with us. These are basic and fair demands that we strive to meet in every instance.
Maintain direct, personable relationships with stakeholders.
Whether it’s our customers, suppliers, agents or staff, anyone who has a vested interest in the business with us should be dealt with directly. Assured in the knowledge that time and effort are being dedicated solely to them, that they are valuable to us.
Do things differently.
If 9 people take the same route, it is the responsibility of the 10th person to take a different one. We are the 10th person. Not every decision we make will succeed. That is however, a necessary possibility as we evolve into something bigger and better.